Return & Refund Policy

Last updated: 26/04/2021

This Return Policy applies to all purchases made via https://www.ledmeplay.com, operated by Relike, VAT BE0844057970, registered in Belgium.

1. Right of Withdrawal (EU Consumers)

As an EU consumer, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

To exercise this right, you must notify us clearly by email at [Insert email address] within the 14-day period. You may use the EU standard withdrawal form, but it is not mandatory.

2. Return Conditions

To qualify for a refund:

• The item must be unused, in its original condition, and in the original packaging.

• Returns must be initiated within 14 calendar days after delivery.

• Returns must be shipped back within 14 days after notifying us of your withdrawal.

⚠️ Products that cannot be returned:

• Custom or personalised products.

• Items damaged due to misuse or handling beyond what is necessary to examine the product.

• Downloadable digital products (if applicable).

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping method and keeping proof of return.

• Returns should be sent to the following address:
  92 Square Eugène Plasky, 1030 Schaerbeek

4. Refunds

• Once we receive and inspect the returned item, we will process your refund within 14 calendar days.

• The refund will be issued using the same payment method you used for the original transaction.

• Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

5. Exchanges

We do not offer direct exchanges. If you wish to change your item, please return the product for a refund and place a new order.

6. Contact

If you have any questions or need assistance, you can reach us at:
📧 support@ledmeplay.com