Shipping policy

Last updated: 28/09/2021

This Shipping Policy applies to purchases made on https://www.ledmeplay.com, operated by Relike, VAT number BE0844057970, registered in Belgium.

1. Shipping Destinations

We currently ship to:

• Belgium

• All EU member states

• United Kingdom

• Switzerland & Norway

• United States & Canada (select products only)

If your country is not listed, please contact us to confirm availability.

2. Processing Time

• Orders are processed within 1 to 3 business days after payment confirmation.

• You will receive an email confirmation with a tracking number once your order is shipped.

• Orders are not processed or shipped on weekends or public holidays.

3. Shipping Times (Estimated)

Please note: delivery times may vary due to customs delays, holidays, or local logistics.

4. Shipping Fees

Shipping fees are calculated at checkout based on your location and the total weight/size of your order.
We occasionally offer free shipping promotions — check our homepage or banners for current offers.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can also track your order at any time via our "Where's My Order?" page.

6. Customs, Duties & Taxes

• Orders within the EU are not subject to additional customs charges.

• For countries outside the EU (e.g., UK, US), customs duties or import taxes may apply. These charges are the buyer’s responsibility.

7. Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please contact us at support@ledmeplay.com. We will open an investigation with the carrier and assist you promptly.

8. Incorrect Address / Return to Sender

Please ensure your shipping information is accurate.
If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend it.

9. Contact Us

For any questions regarding shipping, feel free to reach out:
📧 support@ledmeplay.com