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Shipping & Delivery Policy – LedmePlay LED Lighting

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. You’ll receive a confirmation email as soon as your LED lighting order is being prepared.

Estimated Delivery Times

We ship internationally using trusted logistics partners. Delivery generally takes 7–15 business days, depending on your location and product availability.

Real-Time Order Tracking

As soon as your order is shipped, you will receive a tracking number and link via email. You can use this to follow your package step by step.

Shipping Fees

We offer free standard shipping on most orders. Any applicable fees will be displayed at checkout before confirmation.

Customs & Import Taxes

For international orders, customs or import duties may apply. These charges are the responsibility of the buyer, where applicable.

Need Help With Shipping?

For any questions about your delivery, reach out to our team at support@ledmeplay.com.

Return & Refund Policy – Shop With Confidence

Return Eligibility

We accept returns within 14 days of delivery for the following reasons:

• Product arrived damaged or defective
• Incorrect item received
• Item differs significantly from its description

How to Request a Return

Email us at support@ledmeplay.com with your order number and a clear photo of the item (if damaged or incorrect). Our team will guide you through the next steps.

Return Conditions

• Item must be unused and in its original packaging
• Return shipping costs are the responsibility of the customer (unless the error is ours)
• We do not refund for buyer's remorse or delivery delays caused by customs

Refund Timeline

Once the return is received and inspected, refunds are issued within 5–7 business days to your original payment method.

Questions About Returns?

We're here to help. Contact our customer support team at support@ledmeplay.com.